Privacy Policy

1. Who we are

TRUSTEDGE LTD, a private limited company registered in England and Wales (company number 14891238), registered office 49 Masefield Crescent, Romford, England, RM3 7PH, is the controller of personal data described in this policy.

Telephone: +44 7951 532474. Privacy contact: nina.cris.elis@gmail.com

2. Scope

This policy covers personal data we receive when you visit this website or contact us about property management. It is intended to reflect UK GDPR and the Data Protection Act 2018 where applicable.

3. Personal data we collect

• Contact details you give us, such as your name, telephone number and email address.
• Information about your property and requirements that you choose to share.
• Records of our communications with you.

This website has no enquiry form and does not ask you to create an account.

4. Sources

We collect personal data directly from you when you telephone, email or otherwise contact us, and from people acting on your behalf.

5. Purposes and lawful bases

• Responding to enquiries and taking steps at your request before entering a contract — lawful basis: contract.
• Providing agreed property management services — lawful basis: contract.
• Keeping records and meeting legal obligations — lawful basis: legal obligation and legitimate interests.

6. Communications

If you contact us by telephone or email, we use your details to deal with your enquiry. If you message us on WhatsApp (+44 7951 532474), WhatsApp is provided by WhatsApp LLC / Meta and their own privacy terms apply; we use messages only to respond to you. We send marketing messages only with your separate consent, and you can ask us to stop at any time. We do not currently receive data through Meta (Facebook, Instagram, Messenger) integrations.

7. Sharing

We do not sell personal data. We may share it with service providers who support our business and with relevant third parties where necessary to deliver agreed services or where required by law. [List of actual service providers to be confirmed]

8. International transfers

Where personal data is transferred outside the UK, we will rely on safeguards recognised under UK data protection law. [Confirm whether any transfers occur]

9. Retention

We keep personal data only for as long as needed for the purposes above, including to meet legal, accounting and contractual requirements. [Retention practices to be confirmed]

10. Security

This website is served over HTTPS. We take steps appropriate to our business to protect personal data from unauthorised access or loss.

11. Your rights

Subject to conditions, you may have the right to access, correct or erase your data, to restrict or object to processing, to data portability, and to withdraw consent where processing relies on consent. See our Data Deletion page for erasure requests.

12. Concerns and complaints

Please contact us first so we can try to help. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk or by telephone on 0303 123 1113.

13. Cookies

We use strictly necessary storage, including a record of your cookie choice. Optional preference and analytics cookies are only activated with your consent via the cookie notice; none are currently installed. We do not use the Meta Pixel.

14. Changes

We may update this policy. The date at the top shows when it was last revised.